Total Quality Management in the Public Sector

Total Quality Management in the Public Sector
Author : Colin Morgan
Publisher : McGraw-Hill Education (UK)
Total Pages : 212
Release : 1994-02-16
ISBN 10 : 9780335232383
ISBN 13 : 0335232388
Language : EN, FR, DE, ES & NL

Total Quality Management in the Public Sector Book Description:

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.